Safety Protocols at San Francisco Playhouse

Safety Protocols at San Francisco Playhouse

The health and safety of our patrons, performers, crew and staff is our top priority. Beginning June 8, 2021, we will open for live performances at San Francisco Playhouse. Audiences for the initial performances will be limited and seating will be spaced following physical distancing guidelines. Capacity for future performances may be expanded in consultation with the City and County of San Francisco.

Advance reservations/ticket sales with assigned seating is required. Only people who live in California and fully vaccinated persons from out of state may attend as patrons and each block of seats will be limited to no more than one household.

San Francisco Playhouse has undertaken appropriate modifications to comply with current health and safety protocols provided by the San Francisco Department of Public Health. These measures include:

  • requiring proof of negative COVID-19 test or full vaccination
  • mandatory face covering that completely covers nose and mouth, secured with ear loops or head strap (gaiters and bandanas are not acceptable)
  • increased space between seating groups, increased cleaning before, during and after performances, and a no-touch or low-touch experience.

We recognize that, even with safety measures, some patrons may not feel comfortable attending in-person and we are committed to bringing plays to you, wherever you are. Learn more about watching San Francisco Playhouse performances at home at www.sfplayhouse.org.

All patrons 12 years and older will be required to provide proof of a negative COVID-19 test or a full COVID-19 vaccination as outlined below in order to gain entry to the San Francisco Playhouse. 

PROOF OF NEGATIVE COVID-19 TEST OR FULL VACCINATION

Negative COVID-19 test

Patrons age 12 and up are required to show proof, prior to entering the building, of either a negative COVID-19 test (PCR test taken not more than 72 hours before the event or antigen test taken not more than 24 hours before the event) or full COVID vaccination (see below for details).

Patrons will be required to bring an electronic, photo, or paper copy of their negative COVID-19 test result with an appropriate ID matching the name on the proof of negative COVID-19 test for entry.

Full COVID-19 vaccination

Full vaccination is defined as completion of the two-dose regimen of Pfizer or Moderna vaccines or one dose of Johnson & Johnson vaccine administered two weeks or more in advance* of the performance to be attended. Fully vaccinated patrons must bring a paper, photo, or electronic copy of their completed vaccination card or a record of vaccination directly from the healthcare provider who administered the vaccine with an appropriate ID matching the name on the proof of vaccination for entry.

* For example, vaccinations must be complete by May 25 to attend our first preview performance on June 8.

BEFORE YOU ARRIVE 

Please self-assess your health before leaving home by considering the following questions:   

– Within the past 10 days, have you been diagnosed with, or tested positive for, COVID-19?
– In the past 10-14 days, have you had close contact with anyone who has COVID-19, during their contagious period?
– In the last 24 hours, including today, have you had any of the symptoms below, that is new or not explained by another condition?

  • A cough, shortness of breath, or difficulty breathing
  • A fever of 100.4°F/38°C or higher
  • Chills, fatigue, or muscle and body aches
  • Headache or a sore throat
  • A persistent runny nose
  • Diarrhea
  • A sudden loss of taste or smell

By entering the building, you acknowledge that you have reviewed and answered “no” to all these questions. Please review them, and if you answer yes to any, you will be asked to return another day and offered a refund.

Do not forget your mask. A face covering is required for entry into the San Francisco Playhouse and must be worn at all times. Face masks must completely cover nose and mouth and have ear loops or similar to hold in place. Gaiters and bandannas are not acceptable.

Do not forget your tickets. Before leaving home, make sure you have your print-at-home ticket or e-ticket available on your mobile device. Tickets are currently not available for pick up at will call. 

If you’re not signed up to receive San Francisco Playhouse emails, register now to ensure that you receive important performance and safety updates.

YOUR THEATRE EXPERIENCE 

Here’s what to expect when you get to San Francisco Playhouse:

  • Upon arrival, you will be asked to form a socially distanced line outside the entrance. An usher will let you know when it’s your turn to go in. Doors open one hour prior to the performance. We encourage patrons to arrive 30 minutes prior to the performance, to allow adequate time for safety protocols.
  • When entering the lobby area, please be mindful of those around you and maintain a 6-foot distance at all times. Distancing markers will be placed at restrooms and other areas where lines may form. Upon entrance, please go directly to your seat and do not congregate in the lobby.
  • Face coverings that completely cover nose and mouth, secured with ear loops or head strap are required at all times. Gaiters and bandanas are not acceptable.
  • Doors will be propped open or operated by ushers 1 hour prior to performance start time.
  • Restrooms will be cleaned multiple times prior to the performance.
  • Printed programs will not be distributed. A QR code will be provided with link to program and artist information.
  • Handsanitization stations will be placed throughout the lobby.
  • The concessions bar and drinking fountain are closed at this time. All pre- and post-show discussions and events are currently on pause.
  • Elevators will be reserved for those needing mobility assistance and capacity will be limited to 4 patrons at a time.
  • For those needing mobility assistance, ushers handling a patron’s personal walker or wheelchair will be masked and gloved.
  • Performances will be approximately 90 minutes long with no intermission.

FOLLOWING THE PERFORMANCE

Ushers will facilitate row-by-row exit to avoid congestion in high-traffic areas. Please follow the directions and the guidance of ushers.

For any questions, please contact Patron Services at (415) 677-9596, Monday–Friday from 10am to 6pm.

FREQUENTLY ASKED QUESTIONS

What are the COVID-19 testing requirements for attending a performance at San Francisco Playhouse?
Patrons age 12 and up are required to show proof, prior to entering the building, of either a negative COVID-19 test (PCR test taken not more than 72 hours before the event or antigen test taken not more than 24 hours before the event) or full vaccination.

What is the timeline for receiving my negative COVID-19 test results? 
PCR tests need to be administered within 72 hours of your performance and antigen tests need to be administered within 24 hours of your performance.

How do patrons present their negative COVID-19 test results? 
Patrons must bring an electronic, photo, or paper copy of a negative COVID-19 test result to San Francisco Playhouse. Please note that test result documentation must be directly from the healthcare provider that performed the test with an appropriate photo ID matching the name on the COVID-19 test result.

What are the COVID-19 vaccination requirements for attending a performance at San Francisco Playhouse? 
Patrons will be required to present either proof of a negative COVID-19 test or record of full vaccination. Full vaccination is defined as completion of the two-dose regimen of Pfizer or Moderna vaccines or one dose of Johnson & Johnson vaccine administered TWO WEEKS or more in advance* of the performance to be attended. Patrons must bring an electronic, photo, or paper copy of their full vaccination card with them to the performance with appropriate photo ID matching the name on the vaccination card.

* For example, vaccinations must be complete by May 25 to attend our performance on June 8.

How do patrons present their vaccine documentation at San Francisco Playhouse? 
Patrons must bring an electronic, photo, or paper copy of a relevant COVID-19 vaccination record to the performance. Vaccination documentation must be a copy of the CDC card issued or a record of vaccination directly from the healthcare provider who administered the vaccine with an appropriate photo ID matching the name on the proof of vaccination.