Privacy Policy

San Francisco Playhouse Privacy Commitment

At San Francisco Playhouse (“we,” “us,” or “our”), we are dedicated to protecting your privacy and handling your personal information with care and respect. This document outlines our practices for collecting, using, storing, and safeguarding the personal data you provide through our website (sfplayhouse.org), social media channels, box office, and other interactions.

How We Gather Your Information

We may obtain information about you through various means, including:

Direct Interactions: When you purchase tickets, memberships, or make donations, sign up for our events, register on our website, subscribe to our newsletters and communications, or contact our Box Office. This includes interactions via our website, phone, in-person at our box office, or through authorized third-party ticket sellers.
Automated Technologies: Like many websites, our site utilizes cookies (small data files stored on your browser) to enhance your online experience, facilitate transactions, and help us analyze site traffic. We may also use web beacons or similar technologies to understand how you interact with our web pages. These tools may be used by third-party services to show you advertising on other sites based on your browsing patterns on our site.
In-Venue Services: When you use services such as guest WiFi at our theater, you might provide contact details.
Partner Organizations: On occasion, we might receive contact lists from other reputable arts and cultural organizations if you have permitted them to share your information with groups like ours.

It’s important to note that our use of cookies and action tags is not intended to collect or transfer your core personal identification details directly. You can manage cookie preferences through your browser settings; however, restricting all cookies might affect the functionality of our website and others.

San Francisco Playhouse also utilizes Google Analytics advertising features, including Remarketing. These tools gather non-personally identifiable information about your device and site usage to help us understand visitor behavior and may enable targeted advertising on other platforms based on your interaction with our site. You can opt out of Google Analytics Advertising Features through Google’s ad settings (https://adssettings.google.com/) or browser plug-in (https://tools.google.com/dlpage/gaoptout/). The National Advertising Institute also offers an opt-out tool (http://optout.networkadvertising.org/#!/).

The Types of Information We Collect

The specific data we gather depends on your engagement with us and the information you choose to provide. This may encompass:

Contact Details: Your name, postal address, email address, and telephone number.
Transactional Data: History of your ticket purchases, subscriptions, donations, and, when necessary for transactions, credit card information (handled as described in our “Data Security” section).
Voluntary Information: Demographic details you might share, such as gender, date of birth, or personal interests relevant to our programming.
Website Usage Data: Information about your visits to our website, such as how you arrived (referral source), duration of your visit, pages viewed, browser type, and general location data.
Communication History: Records of our email communications with you, including your engagement with these messages, helping us refine our outreach.

Data Security

San Francisco Playhouse implements reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Your personal data is stored within a database managed by a certified PCI (Payment Card Industry) compliant third-party vendor, housed in a secure facility.
All financial transactions conducted through our website are protected using encryption technology.
When entered online, your full credit card details are never visible to our staff. For recurring payments, card information (beyond the last four digits) is tokenized and not stored directly in our primary database.

How We Utilize Your Information

San Francisco Playhouse uses the personal information we collect to:

Communicate with you effectively via email, postal mail, phone, or text messages regarding performances, events, special offers, and institutional news.
Process your transactions, including ticket and subscription purchases and donations.
Enable your participation in special events and promotions.
Improve our services and offerings. When you contact Audience Services, our team may access your information to provide efficient support and ensure your details are current.

We are committed to not selling your personal contact information. We may, from time to time, exchange direct mailing lists (for postal mail only) with other trusted non-profit arts organizations to introduce you to a broader array of cultural experiences.

San Francisco Playhouse may share your information with third-party service providers in specific, limited circumstances:

To deliver a product or service you’ve requested (e.g., a ticket mailing service).
With companies acting on our behalf to provide essential services, such as email distribution, telephone outreach coordination, streaming media hosting, or data backup. These partners are only authorized to use your information as necessary to perform services for us and are contractually obligated to protect your data.

We also reserve the right to disclose your personally identifiable information if required by law or if we believe such disclosure is necessary to protect our legal rights or to comply with a judicial proceeding or court order.

Our Commitment to Donors

San Francisco Playhouse deeply respects the privacy of our donors. Whether you contribute online, by phone, through a mail campaign, or other means, your personal information (name, contact details) will be used primarily for donor stewardship, acknowledgment, and engagement. We will only share donor information if:

You have given us consent.
It’s necessary to provide a product or service you’ve requested.
We need to engage a service provider working on our behalf for these purposes.

San Francisco Playhouse does not sell, rent, trade, or share its donor list with any other organization for their independent use, nor do we send mailings on behalf of other organizations. We take every reasonable step to protect the confidentiality of all donor personal information. The legal disclosure provisions mentioned above also apply to donor information.

Regarding Children’s Online Privacy

Protecting the privacy of children is a priority. Our website and services are not directed toward children under the age of 13, and we do not knowingly collect Personal Identifiable Information from individuals in this age group. We encourage parents and guardians to be involved in and monitor their children’s online activities. If you believe that your child under 13 has provided personal information to us, please contact us immediately so we can take steps to remove such information from our records.

Data Processing and Location

San Francisco Playhouse is based in the United States. Any information you provide to us will be processed and stored in the United States, subject to U.S. privacy laws.

Your Control and Rights Concerning Your Information

San Francisco Playhouse acknowledges your right to manage your personal data. You can update your contact preferences:

Through your online account on our website.
By using the “unsubscribe” link found in our emails.
By contacting our Box Office team at (415) 677-9596 or by emailing [email protected].

Updates to This Privacy Policy

San Francisco Playhouse may modify this privacy policy periodically. We encourage you to review this page regularly to stay informed about how we gather, use, and protect your information.